BOS · REAL ESTATE · PROPERTY PULSE
Tenant, technician, owner — finally on the same thread.
BOS gives property managers one ticket flow that connects every party, with full evidence on close.
Part of BOS — Business Operation System
1 inbox
Instead of tenant + vendor + owner
SLA
Auto-escalation when slipping
100%
Tickets close with evidence
Transformation
Before vs After
BEFORE
Tenant emails, manager forwards, vendor replies — context lost
Owner has no visibility until billing cycle
Closing photo or receipt rarely attached
No SLA tracking — silent tickets stay silent
AFTER
One ticket, one thread, three sides aligned
Owner dashboard updated in real time
Evidence attached at close — every time
SLA breach surfaces before the tenant complains
Three-Side Ticket Flow
Tenant, technician, owner — one thread
Tenant
BOS / Technician
Owner
Ticket #PM-2841
In progress
Why PMs Use It
Built for portfolios where the manager is the only translator.
One thread per ticket
Tenant message, technician update, owner visibility — all on one record. No more parallel email chains.
Routing by trade and SLA
Each issue is classified and routed to the right vendor automatically with the right urgency.
Evidence on every closure
Photos, receipts, and notes attach to the ticket on close. Audit-ready by default.
Owner dashboard, not owner inbox
Owners see status, cost, and trends — without being on every email.
How It Works
From tenant message to closed ticket — in one record.
Tenant reports an issue
Through any channel — portal, SMS, voicemail. BOS opens a unified ticket and acknowledges instantly.
BOS routes and tracks
Right technician, right ETA, automatic escalation if SLA slips. Tenant always knows the status.
Closure with full evidence
Photos, receipts, and time-on-site logged. Owner sees a clean record. Tenant sees a closed loop.
What the manager gets
A controlled portfolio view
- One inbox instead of three (tenant, vendor, owner)
- No silent tickets — every step has a deadline
- Closing notes, photos, and costs always attached
- Owners get visibility without being on every message
See It In Action
See one full ticket lifecycle on your portfolio.
We walk through one real maintenance ticket end-to-end: tenant report, vendor dispatch, evidence chain, owner update.
REQUEST A WALKTHROUGHKernel Governance
No ticket can be closed without evidence. SLA breaches escalate deterministically. Every owner update is logged. Governed by BOS Kernel.